Although furnaces may fail for a number of reasons, some companies use a cracked heat exchanger as a ploy to scare the customer into purchasing a whole new heating system. The heat exchanger is the barrier which protects your home from the toxic fumes that is produced by your furnace. So if a professional technician ever tells you “Your heat exchanger is cracked and/or broken, you need a whole new system”, it’s important to take action, but it is also important to get a second opinion.  At Gold Star Service, we have a special system that determines the condition of the heat exchanger and will work with you to find the best solution for you and your home. Below is a video from Fox News 2 that illustrates “How to” spot a furnace scam.

If you need help with your heating system, contact the experts of Delaware at Gold Star Services!